Wired‘s “Our obsession with unconscious bias created a diversity disaster” has so many NMH (nod my head) moments. At least for me:
“When you deliver training to people who don’t understand diversity, equity and inclusion from an impact-centered perspective, they’re going to love the training if you can entertain them. And so all the feedback that I was getting was really positive… People were walking up to me afterwards and telling me that it really made a difference. That masks the fact that it’s not actually creating long-term change.” – Lily Zheng, DEI consultant
So many yes’s here. Why “positive” feedback in our field isn’t necessarily good. I’ve gotten all kinds: from you actually impressed me (which seems like a compliment that’s not) to I loved the workshop and even I’m a fan…
After a workshop (not on unconscious bias – I don’t do unconscious bias “training,” although I do facilitate understandings of implicit and explicit biases as part of developing a DEI fluency that recognizes the intrapersonal, interpersonal, cultural and systemic arenas of responsibilities and opportunities for equity and inclusion) that elicited particularly divided and impassioned feedback, I saw a lot of similarity in the hate/love: regardless of whether folks loved or hated the workshop, I discerned that it wasn’t useful. That’s the questions I’ve asked for 16 years now: not whether you liked it, but whether our work was useful.
On that “impact-centered perspective” that Lily mentioned:
“Whenever I speak to an organisation that says they’ve done unconscious bias training, they always say, ‘Oh, it was great for raising awareness. I say, ‘Okay, but what did you want to happen? Has your hiring of x, y, and z [underrepresented groups] increased?’ When I ask them to quantify [their results] in some way, shape or form, they are unable to do so.” – Jonathan Ashong-Lamptey, The Element of Inclusion podcast
Whenever I see diversity statistics, even if they’re “good” (given that even then, there’s usually a minoritizing mindset about under-represented groups: not enough people think like RBG about how much representation is enough – why should currently under-represented groups remain under-represented? why not aim for 100%?), my questions are: How do these numbers matter? What do they actually indicate about people’s experiences, about culture – about equity and inclusion? Because diversity, while a vital indicator, is also an incomplete and unreliable indicator of justice.
But caring about and committing to impact requires owning, not just buying into DEI. And:
“Why pay $50,000 for a deep-dive strategy engagement when you can pay some practitioner that no one’s heard of $2,000 for a 90-minute workshop, and then not need anything else for another two years until people get mad again? I think this gets to the heart of performative diversity, which is that most companies don’t actually care about [diversity and inclusion] and are far more willing to put in the bare minimum amount of money required to make it look like they’re doing what’s asked of them, both to their employees and to their consumers.” – Lily Zheng
While practice can feel performative, especially before you’ve habituated it, you know when you’re actually going through the motions for show. Or actually, let me temper that: it may be harder to be honest with yourself about it, because the bar is currently still so low. Performative DEI is still an industry standard for “doing something,” not just for corporations – for schools, community-based non-profits and other organizations, too. As Mellody Hobson, President/co-CEO, Ariel Investments, says:
“This is the only area in corporate America that people want to get credit just for working on it. There is no other aspect of corporate America where you can work on something for a long time and make no progress and still have your job.”
To me, the point isn’t to do implicit bias training, or not to do it. To have affinity groups or not to have them. That’s buying into a partial prescription for a symptom without treating the disease, as if all you have to do is pop a pill (that someone who’s not even necessarily a health care professional shook out of a bottle they found in their medicine cabinet), and you’ll personally feel better. For a while.
To put it another way (and confuse metaphors): Folks/x, we are the canaries. Implicit bias training alone is an attempt to equip all the canaries with our own oxygen masks. As if the issue is just that canaries have weak lungs – there’s nothing wrong with the mine! But injustice can’t be resolved with an either-or fix: it needs to be both-and-all. Yes, we need to help the canaries and the coal miners, individually and collectively, to thrive. And we need to notice the mine, and ask what part of the inability to breathe is about the system we’re in, not (just) us. We need to reckon with what we must or will abide. And what we must and will transform.
** And here’s RBG on sufficient representation of currently under-represented groups: “When I’m sometimes asked when will there be enough [women on the Supreme Court] and I say, ‘When there are nine,’ people are shocked. But there’d been nine men, and nobody’s ever raised a question about that.”